FAQs
1. How do I place an order?
Browse our collection, add your favorite items to your cart, and complete the checkout process by following the on-screen instructions.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United Kingdom. Delivery usually takes 5 to 8 business days.
3. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to the courier’s website to monitor your shipment.
4. What is your return policy?
You can return items within 30 days of receipt if they are unused and in their original packaging. See our Return and Refund Policy for full details.
5. What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available at checkout.
6. Do you ship internationally?
Currently, we ship only within the United Kingdom.
7. What should I do if I receive a damaged or incorrect item?
Please contact us immediately at 02075896300 or nuveashop5@gmail.com so we can resolve the issue quickly.
8. How can I contact customer service?
You can reach us via phone or email during our customer service hours (Monday to Friday, 9:00 AM – 6:00 PM).